faq
Why a massage at Michelle's Hidden Spa? I use my knowledge and experience to confidently handle specific chronic pain, muscle aches, and tension from everyday life stressors. I am obsessed with providing you superior customer service and a clean and friendly environment.
Relief for the Following Conditions:
Knots & Trigger Points
Tight & Achy Muscles
Neck Stiffness
Back & Shoulder tightness & pain
Hip & Lower Back Aches
Stress Relief from demanding careers
Headaches & sinus pressure
How often should I get a massage? Monthly massage sessions are ideal for pain management. We recommend a massage close to your first massage session to help with pain relief and help muscle memory.
How do I dress for a massage session?
Come as you are. Once you get in the massage room the therapist will introduce you to the massage table and explain how to get on it. They will ask you to get completely undressed after they step out for a moment, as we prefer not to have to work around anything. You are welcome to leave undies on if you have a good reason to. It is standard massage practice to leave you covered at all times with a sheet and a large blanket, with one area at a time skillfully uncovered to be worked on, and re-covered securely when that area is finished. You will be comfortable and modest, and the therapist will check in with you to make sure you are not too cold or too hot.
Do you treat children?
I have treated children ages 5-17. Parents/Guardians can accompany their children in the room.
Is there parking?
Yes! We have our own private parking.
Is your space accessible?
No. There are 2 Steps leading up to the door.
Does massage hurt?
Your massage doesn't have to hurt to be effective. If you experience any pain or discomfort during your session, please tell me! I'm always happy to stop or modify your treatment to suit your needs.
I want to bring my friend/family/partner. May I wait inside while you treat them?
You are welcome to sit in the lobby and wait. Main Street is full of restaurants and shops where you can wait.
I'm early for my appointment. Now what?
If you are more than 10 min early, please don't knock on the door as I may be with another client. I ask that you arrive
just 5 min early for all appointments.
What kind of massage oil do you use?
I use a special blend of organic olive oil, organic grape seed oil, beeswax, and your choice of essential oil.
I'm self-conscious about {insert security here}.
I've seen it all. Take a deep breath; you're beautiful.
What Length of Appointment Should I book? For "full-body massage" (where we relax every major muscle group), we need at least 60 minutes, 90 minutes is even better, and 120 minutes is awesome! (but not recommended for massage first-timers).
What are my payment options?
I accept payment by cash, VISA, Mastercard, Discovercard, American Express, and FSA/Health Savings Card, A receipt is provided at the end of each treatment.
What is your cancellation/rescheduling policy?
All appointments including gift certificates & prepay packages are required to be held by a credit card. Card will not be charged for service. Payment cards added during booking are only used to enforce cancellation policy. Appointment services will still need to be paid at the time of service. Amount must be paid prior to your next scheduled appointment. Appointments canceled less than 24 hrs are charged full price of the appointment. No-shows are charged full price for their missed appointment. You will get a confirmation text and/or email confirming your appointment. If you did not get a confirmation text and/or email the appointment did not go through. Please contact me with any issues scheduling.
We ask that you please reschedule or cancel at least 7 days before your appointment to give us enough time to fill your spot.
I'm sick, Should I keep my appointment?
If you feel sick, you MUST cancel your appointment, especially if you suspect a fever. Your massage will be safer and more enjoyable once you feel better. Please note the 24 hr cancellation policy, still applies in the event of illness or emergency.
What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment, We require appointments to be made online from our secured website.
Do you take Walk-Ins? No, we are by appointment only. Sometimes have same-day/last-minute appointments. Please text for last min openings or check the online booking.
Do you accept insurance? No, but you can get a doctor to write you a note for massage. We can write a letter with our license number explaining why you need a massage. Some insurances will cover massage with a doctors note and a letter from the therapist.
